What do Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products do?

Sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, chemistry, and electronics, normally obtained from at least 2 years of post-secondary education.

  • Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
  • Answer customers' questions about products, prices, availability, or credit terms.
  • Quote prices, credit terms, or other bid specifications.
  • Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
  • Negotiate prices or terms of sales or service agreements.
  • Maintain customer records, using automated systems.
  • Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
  • Prepare sales contracts for orders obtained, and submit orders for processing.
  • Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
  • Collaborate with colleagues to exchange information, such as selling strategies or marketing information.
  • Prepare sales presentations or proposals to explain product specifications or applications.
  • Demonstrate and explain the operation and use of products.
  • Provide customers with ongoing technical support.
  • Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
  • Attend sales and trade meetings, and read related publications in order to obtain information about market conditions, business trends, and industry developments.
  • Visit establishments to evaluate needs or to promote product or service sales.
  • Complete expense reports, sales reports, or other paperwork.
  • Initiate sales campaigns and follow marketing plan guidelines in order to meet sales and production expectations.
  • Recommend ways for customers to alter product usage in order to improve production.
  • Complete product and development training as required.
  • Provide feedback to product design teams so that products can be tailored to clients' needs.
  • Arrange for installation and testing of products or machinery.
  • Verify that materials lists are accurate and that delivery schedules meet project deadlines.
  • Sell service contracts for products.
  • Study information about new products so that equipment and supplies can be accurately depicted and proper recommendations made.
  • Compute customer's installation or production costs and estimate savings from new services, products, or equipment.
  • Consult with engineers regarding technical problems with products.
  • Verify customers' credit ratings, and appraise equipment in order to determine contract terms and trade-in values.
  • Advise customers regarding office layouts, legal and insurance regulations, cost analyses, and collection methods.
  • Stock or distribute resources, such as samples or promotional or educational materials.
  • Obtain building blueprints or specifications for use by engineering departments in bid preparations.
  • Visit establishments, such as pharmacies, to determine product sales.
  • Train establishment personnel in equipment use.
  • Review existing machinery/equipment placement, and create diagrams to illustrate efficient space utilization, using standard measuring devices and templates.
  • Inform customers about issues related to responsible use and disposal of products, such as waste reduction or product or byproduct recycling or disposal.
  • Present information to customers about the energy efficiency or environmental impact of scientific or technical products.
  • Research and convey information to customers about tax benefits or government rebates associated with energy-efficient scientific or technical products, such as solar panels.
  • Sell technical and scientific products that are environmentally sound or designed for environmental remediation.

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